**Return Policy**
We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:
- **Return Window**: You have **3 to 5 business days** from the date you receive your order to initiate a return.
- **Condition of Items**: All returned items must be in their **original condition**, including tags, packaging, and any accompanying accessories. Items that show signs of wear or are damaged will not be eligible for a refund.
- **Return Process**: To initiate a return, please contact us at turquoiseandrust@yahoo.com We will provide you with instructions on how to proceed with the return.
- **Shipping Costs**: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
- **Refunds**: Once we receive your returned item and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 5-10 days for the refund to appear on your statement.
- **Exchanges**: At this time, we do not offer direct exchanges.
We appreciate your understanding and support. If you have any questions regarding your return, please don’t hesitate to reach out!
**Shipping Policy**
Thank you for shopping with us! We strive to ensure that your order is processed and shipped promptly. Please review our shipping policy below:
**Shipping Methods & Delivery Times**: We offer various shipping options to meet your needs. Delivery times may vary based on your location and the shipping method selected at checkout.
- **Order Tracking**: Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking information to update.
- **Responsibility for Packages**: Once your package is shipped, we are unable to control its transit. If your package shows as 'delivered' but you have not received it, we recommend that you:
- Check around your property and with neighbors to see if it was mistakenly delivered to someone else.
- Verify with your local UPS office or Postal Service for further instructions on locating your package.
We cannot be held responsible for lost or stolen packages once they are marked as delivered.
- **Customer Support**: If you have any questions or concerns regarding your order, please feel free to contact us at turquoiseandrust@yahoo.com We are here to help!
Thank you for your understanding, and happy shopping!
